We want to assist you and send out a new chain to you!
Please contact our Customer Service Team with:
Your Order ID number
A picture of the damaged chain
A description of the damage
The chain size you want
It is required to send a picture of the damaged chain for us to determine how to proceed.
We'll get back to you as soon as we can, and depending on whether you have warranty,we will offer a replacement chain which can be easily reattached with a pair of pliers, or by your local jeweler.