If the new item you have chosen has a different monetary value to your original item you will be sent either a money order or refund, whichever is appropriate.
If you are not satisfied with this option, our customer support will work with you to find an alternative solution.
Damaged Item
If your item has arrived damaged or incomplete, please contact us immediately.
You will need to send a clear image of the damaged item to a customer service representative.
Once a customer service representative has received a clear picture and approved the claim, you will be offered a reorder, free of charge if the item is within warranty.
Cancellation & Refunds
Production of your personalized item will begin immediately after you have processed your order.
Due to the fact that each item is uniquely made for our customers and to the fact that we start production straight away, order cancellation will incur a 30% restocking fee.
Your account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
We all change our minds, if you decide you would like to change your order before it has shipped, please contact us and we will gladly assist you.
To cancel your order, please contact our customer service team here.
To receive a refund for an item you have already received, you will need to return the item and any free gifts you received with it before your refund is processed.